Shipping policy
Thank you for choosing our products! Here are the detailed information about our shipping policy:
Order Processing Time: We typically process orders within 1-2 business days after receiving them. Please note that weekends and holidays may impact processing times.
Shipping Fees: Shipping fees vary based on the weight, dimensions, and destination of the order. You can view specific shipping fees at checkout. Currently, we offer free shipping for all orders; please refer to "Important Ordering Details" for more information.
Delivery Areas: We provide free shipping within the continental United States, excluding Hawaii, Alaska, and the Virgin Islands. For shipping rates to other areas, please contact us for a quote.
Delivery Time: Delivery times vary depending on your geographical location and the selected shipping service. Typically, domestic orders take 7-15 business days. In cases of limited stock or high order volume, we may source products from our factories in Germany and China. Even for international orders, we strive to deliver within 30 business days.
Transport Service Providers: Our primary transport service providers include DHL Express, FedEx, UPS, TNT Express, USPS, EMS, and others. We select the most suitable transportation service to ensure prompt delivery of your order.
Parcel Tracking: Once your order has shipped, you will receive parcel tracking information to monitor the delivery status.
International Shipping Fees and Customs Duties: For international orders, additional shipping fees and customs duties may apply. These costs are determined by the customs authorities in the respective country/region, and we cannot control or predict them.
Please note that unforeseen circumstances, such as inclement weather or government actions, may cause delivery delays. We make every effort to ensure timely delivery and provide appropriate explanations and assistance in the event of unforeseen circumstances.
If you have any questions or need further assistance with our shipping policy, feel free to contact our customer service team at support@savorcozy.com.